FAQ
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What materials are used in your glass products?
All pieces are handmade in Italy using borosilicate glass, known for its exceptional durability and clarity. It is food-safe, resistant to thermal shock, and ideal for both hot and cold drinks.
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Do you ship worldwide?
Yes — we ship to most countries. Orders are dispatched from our studio in Milan, Italy, and you’ll receive tracking information once your package has been shipped.
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Can I wash the glassware in the dishwasher?
Yes, but please use a gentle cycle and avoid high heat or harsh detergents to preserve the item in its best shape.
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Can I request a bespoke or custom-order item?
Yes. For special requirements — such as large quantities or bespoke designs — please contact us at sales@agustinabottoni.com
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Can I request an engraving on glasses?
Yes. For engraving options, please contact us at sales@agustinabottoni.com
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What payment methods do you accept?
We accept most major credit cards. If you need an alternative payment method or assistance with your order, please reach out to sales@agustinabottoni.com
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Are import duties, taxes or customs fees included?
No. Shipments outside the European Union may be subject to import duties and taxes, which are the sole responsibility of the recipient. If a shipment is refused or cannot be delivered due to unpaid duties or taxes, all related costs (including return or second shipment) will be at the recipient’s expense.
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Is the packaging safe for shipping glass products?
Yes. The packaging is designed especially to protect each item, and every shipment is packed with great care to ensure safe arrival. In the rare case your order does not arrive safely, please contact us within 48 hours, providing images, and we’ll do our best to assist you.
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Can I track my order?
Yes. Once your order ships, you’ll receive an email with shipping and tracking details from the courier.
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Do you offer wholesale?
Yes, we work with selected retailers and galleries worldwide. If you’re interested in a wholesale partnership, please contact us at sales@agustinabottoni.com